अटी व शर्तीTerms of Service

These terms apply when you use Pakharya through WhatsApp, the optional Pakharya mobile app, or pakharya.in. By booking or using the service, you agree to them. Pakharya is in a pilot stage.

1. The service

Pakharya helps owners of tractors and goods vehicles keep their accounts on WhatsApp: records of work and payments, dues, task reminders and payment reminders to customers. Customers can also book an owner's tractor or goods vehicle on WhatsApp, and we send confirmations and reminders.

2. Using the service

• Give correct details: your name, phone number, village, and the work, date and time.
• Use the service only for real bookings and lawful purposes.
• Do not send abusive, false or spam messages, or try to misuse or disrupt the service.
• You must be 18 or older to use Pakharya.

We may refuse or stop service to anyone who breaks these terms.

3. Bookings are between owners and customers

Pakharya does not own or operate any tractor or vehicle, and is not a party to the agreement between an owner and a customer. The owner and the customer agree on the work, rate, timing and other conditions between themselves.

• Owners are responsible for the accuracy of the records they enter, and for their vehicle, driver, licences, permits, insurance, road rules and the quality and safety of the work.
• Customers are responsible for giving correct details and for paying the owner as agreed.
• We do not guarantee that a vehicle will be available, or that work will be done on time or to a particular standard.

4. Payments and dues

Pakharya does not collect, hold or transfer money for bookings. Payments are made directly between the customer and the owner. Our dues records and reminders are only for convenience and are based on what owners and customers tell us. They are not a bill, receipt or legal proof of debt, and we are not responsible for any mistake in them or for any unpaid amount. Any dispute about money is between the owner and the customer.

5. WhatsApp messages and consent

Owners agree to receive WhatsApp messages when they join. When an owner adds a farmer or customer, that person first gets one WhatsApp template message from Pakharya. By agreeing to it or replying, or by messaging us or confirming a booking on WhatsApp, customers agree to receive further messages. These messages are about work, bookings and dues: task reminders, confirmations, reminders, changes, cancellations, payment reminders and payment notes. Payment reminders are sent to a customer only when the owner asks. We send these through Meta's WhatsApp Business Platform. Reply STOP at any time to stop them. Your mobile operator's normal data charges may apply.

6. Pilot service

Because Pakharya is a pilot, features may change, and the service may sometimes be unavailable or stop. We will try to tell users in advance of major changes.

7. Limitation of liability

To the extent allowed by law, Pakharya is not liable for any loss arising from a booking or from work done or not done, including crop loss, delays, damage, injury, or unpaid dues, and is not liable for any indirect or consequential loss. If we are found liable, our total liability is limited to the fees, if any, that you paid to Pakharya in the three months before the claim. Nothing in these terms limits liability that cannot be limited under Indian law.

8. Privacy

Our Privacy Policy explains how we handle your data.

9. Changes to these terms

We may update these terms. The date at the top shows the latest version. If you keep using Pakharya after a change, the new terms apply.

10. Governing law

These terms are governed by the laws of India. The courts at Kolhapur, Maharashtra have exclusive jurisdiction over any dispute arising from these terms or the service.

11. Contact

Phone +91 89289 99129, email support@pakharya.in.

These terms are available in Marathi and English. If they differ, the English version applies.