गोपनीयता धोरणPrivacy Policy

This policy explains how Pakharya ("we", "us") collects, uses, shares and protects personal data when you use our accounts, bookings and dues service through WhatsApp, the optional Pakharya mobile app, or this website (pakharya.in). Pakharya is in a pilot stage. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India, as applicable.

1. Data we collect

• Name that you give us, or that appears on your WhatsApp profile.
• Phone number, including your WhatsApp number.
• Village or location where the work is to be done, or the pickup and drop place.
• Booking details: type of work or vehicle, date, time, owner and customer, and booking status.
• Payment-due details: amount due, amount paid and dates, as told to us by the owner or customer. We do not collect bank, card or UPI details.
• Owners' account records: jobs done, amounts, payments received, and task reminders that owners enter.
• Messages you send us on WhatsApp, and what you enter in the mobile app.

This website does not use cookies, analytics or advertising trackers. It only stores your language choice (Marathi or English) in your own browser.

2. Why we use it

• To keep owners' accounts: work records, payments and dues.
• To take and manage bookings between vehicle owners and customers.
• To send booking confirmations, reminders, changes and cancellations.
• To send task reminders to owners, and payment reminders to customers when the owner asks.
• To answer your questions and complaints.
• To keep the service safe and to meet legal requirements.

We do not sell your personal data, and we do not use it for advertising.

3. WhatsApp messaging

We send and receive WhatsApp messages through Meta's WhatsApp Business Platform. Messages pass through systems run by Meta Platforms, Inc. and its affiliates, and are also covered by WhatsApp's own terms and privacy policy.

4. Opt-in and opt-out

• Opt-in: owners agree to receive messages when they join. When an owner adds a farmer or customer, that person first receives one WhatsApp template message from Pakharya. We send further messages only after they agree or reply. Customers who message us or confirm a booking on WhatsApp have already agreed.
• What we send: task and booking reminders for owners; booking confirmations, reminders, changes or cancellations for customers; payment reminders, sent only when the owner asks; and payment received notes. No advertising.
• Opt-out: reply STOP at any time and we will stop sending you WhatsApp messages. You can also email us. To start again, message us.

5. Sharing

We share personal data only as needed to run the service:

• With the other side of your booking. The owner sees the customer's name, phone number, village and booking details, and the customer sees the owner's name and booking details, so the work can happen.
• With service providers who process data for us: Meta (WhatsApp Business Platform) to deliver messages, and Google (Firebase) to host this website and store service data.
• When the law requires it, for example on a valid order from a court or government authority.

6. Retention

We keep booking and dues records while you use Pakharya. When you ask us to delete your data, or after 12 months with no bookings, we delete or anonymise it within 30 days, unless the law requires us to keep some records longer.

7. Security

Data is stored with Google Firebase using encrypted connections (HTTPS). Only people who run Pakharya can access it, and only for the purposes above. No system is completely secure, but we take reasonable steps to protect your data and will inform you and the authorities of a data breach as the law requires.

8. Your rights

• Ask what data we hold about you, and get a summary of it.
• Ask us to correct or update your data.
• Ask us to delete your data. See Data deletion.
• Withdraw your consent for WhatsApp messages by replying STOP.
• Nominate another person to use these rights for you in case of death or incapacity.
• Complain to our grievance officer, and then to the Data Protection Board of India.

9. Children

Pakharya is meant for adults. We do not knowingly collect data from anyone under 18.

10. Grievance officer

Name: Grievance Officer, Pakharya
Email: support@pakharya.in
Phone: +91 89289 99129
Address:

We will acknowledge your complaint within 7 days and try to resolve it within 30 days.

11. Changes

We may update this policy. The date at the top shows the latest version. For important changes, we will tell users on WhatsApp.

This policy is available in Marathi and English. If they differ, the English version applies.